Privacy
This site collects as little as it can. Here is the whole of it.
What the enquiry form collects
Your email address, the sentence you write about what wastes your team's week, and — only if you choose to type it — a phone number. All of it goes to Lumivon's own server, on Lumivon's own infrastructure, so Muhib can reply to you. That reply is the only reason it is held. It is not sold, rented or shared. Enquiries are kept for two years and then deleted automatically; ask sooner and it will be deleted sooner.
Sent with it are the page you were on, the address you arrived from, your browser's user-agent line, and a one-way scrambled form of your network address used only to stop the form being flooded. The address itself is never written down and cannot be recovered from the scrambled form.
If you give a phone number
The number is used for one thing: replying to you. If you leave one, an automatic message is sent to it on WhatsApp straight away to confirm your enquiry arrived, and Muhib's own reply follows from the same number. At most one automatic message is ever sent per number per day, and none at all is sent if you leave the field blank.
WhatsApp is operated by Meta, so the message itself travels over Meta's infrastructure in the same way any WhatsApp message does. Leave the field empty and no number is collected and nothing is sent.
Sorting enquiries
When an enquiry arrives it is given a simple score out of a hundred, so that the ones describing an urgent or detailed problem are read first. The score is arithmetic on what you sent — whether a phone number was given, how much you wrote, whether the email address belongs to a business domain, and which page you came from. It affects the order Muhib reads things in and nothing else.
Nothing is refused, priced or decided automatically. Every enquiry is read by a person, whatever it scored.
Businesses Lumivon contacts first
Lumivon also reaches out to businesses it has not spoken to before. For that it keeps a short record of the business, drawn only from what the business itself has published: its website, its public listing and its public reviews. The record holds the business name, the public contact details, a note on what was read there, the address of the page it was read from, and a suggested first message. It is kept on Lumivon's own server, and the model provider named below (Groq, United States) is used to summarise the public pages and draft the message.
Some of those first messages are now sent automatically. A message goes out without anyone reading it first when the record scores above a set threshold and the draft passes an automatic check on its wording. Muhib can hold or cancel any message before it leaves, sees every one that has been sent, and reads every reply himself. The daily volume is capped, and nothing about price, terms or whether Lumivon will work with you is ever decided by a machine.
Where those records come from. Besides public business listings and maps, Lumivon watches a small number of public sources for signs that a business might need this kind of help: published news articles, public job advertisements, and public posts on discussion sites such as Hacker News. Only material its author published openly is read, only the part that is already public is stored, and the address of the original page is kept beside the record so it is always clear where it came from. Nothing private, nothing behind a login, and no personal social-media profile is collected.
The first message asks whether the business is interested; replying STOP, on any channel, ends all contact and marks the record so it is never used again. That marker is a short do-not-contact list holding the address, number or website domain, kept so the same business cannot be added again by a later search. Records of businesses that do not reply are deleted after ninety days; records that decline are kept only as that marker. To ask what is held about your business, or to have it erased, write to the address at the foot of this page — erasure removes the contact details and the drafts and leaves only the do-not-contact marker.
Measurement
This site counts visits with Umami, an open-source analytics tool that Lumivon runs on its own server, on this same domain. It records which page was opened, which site you arrived from, and your country, browser and device type. That is the whole list.
It sets no cookies and stores no IP address. It cannot recognise you on a later visit, and it cannot follow you to any other website. Nothing is sent to Meta, Google, or any other company — the numbers never leave Lumivon's own server.
That is why this site asks you nothing about cookies. There is no consent banner because there is nothing to consent to.
The assistant and the voice demo
Questions typed into the "Ask Lumivon" assistant go to Lumivon's own server, which sends the question on to Groq, a model provider in the United States, to compose the answer. The question and the answer are kept in a log for ninety days so the assistant can be corrected when it answers badly, and are then deleted. They are not used to train any model. Please do not type anything confidential into it.
The Kashmiri and Urdu speech demo sends the audio you record to Lumivon's own speech-to-text service, running on Lumivon's own server. No third party receives that audio, and it is not kept once the text comes back.
The live voice demo carries your speech to Lumivon's server for that same speech-to-text step, uses Groq to work out the reply, and Microsoft's text-to-speech to say it aloud. The call itself is not recorded.
What the assistant remembers
So that a returning visitor does not have to explain themselves twice, a short written summary of a conversation is kept in a memory store that runs on Lumivon's own server. Writing that summary involves one more call to Groq, in the United States, to condense what was said; the summary itself is then held on Lumivon's own infrastructure and nowhere else.
Each entry is filed against the same one-way scrambled form of your network address described above, and can only ever be read back for that same scrambled value. Your conversation is never shown to another visitor, and the assistant cannot search across visitors. Conversation summaries are deleted after ninety days and enquiry summaries after two years, on the same automatic schedule as the records they came from.
What is not here
No advertising network. No Meta Pixel, no Google Analytics, no third-party tracker of any kind. No cookies used to identify you. No session recording or screen replay. No automated decision that affects what you are offered or what you are charged. Nothing sold, rented or passed to a data broker. No newsletter you did not ask for, and no marketing message to a number you gave for a reply.
Your rights and who to ask
Under India's Digital Personal Data Protection Act and the EU GDPR you may ask what is held about you, ask for it to be corrected, or ask for it to be erased. Write to muhib@mevanursery.com and it will be handled within thirty days.
You can also ask for a copy of what is held in a portable form. If you would rather not be counted at all, any tracker blocker or your browser's Do Not Track setting will stop it, and the site works exactly the same.
Data controller and grievance contact: Sheikh Muhibul Hassan, Lumivon AI Studio, Srinagar, Jammu and Kashmir, India — muhib@mevanursery.com. If you are in India you may complain to the Data Protection Board of India; in the EU or UK, to your national supervisory authority.